Refund Policy

Refund Policy for Dangardan

Effective Date: February 03, 2024

At Dangardan, we strive to ensure that our customers are satisfied with their purchases. In the event that you need to initiate a refund, please review our refund policy below:

1. Eligibility for Refund:

  • Refunds are available for products purchased directly from Dangardan.
  • To be eligible for a refund, the item must be in its original condition, unused, and with all original tags and packaging intact.
  • Refunds are not applicable to final sale items, gift cards, or personalized/customized products.

2. Initiating a Refund:

  • To initiate a refund, contact our customer support team within 7 from the date of purchase.
  • Provide your order number, a brief explanation of the reason for the refund, and any relevant supporting documentation or images.

3. Refund Processing:

  • Once your request is received, our team will review it to ensure it meets the eligibility criteria.
  • If approved, the refund will be processed to the original payment method within 15 from the date of approval.
  • Please note that the time it takes for the refund to appear in your account may vary based on your payment method and financial institution.

4. Shipping Costs:

  • Shipping costs are non-refundable unless the return is a result of an error on our part or if the item received is defective or damaged.

5. Return Shipping:

  • Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective/damaged item.
  • We recommend using a trackable shipping service and obtaining a shipping receipt for your records.

6. Exchanges:

  • At this time, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.

7. Contact Information:

  • For any questions or concerns regarding refunds, please contact our customer support team at connect@dangardan.com.

Dangardan reserves the right to update or modify this refund policy at any time without prior notice.

Thank you for shopping with Dangardan!